Neighborhood Nerd Terms of Service
THESE TERMS OF SERVICE APPLY TO SERVICES ORDERED FROM NEIGHBORHOODNERD.NET IN PERSON, VIA E-MAIL OR WEBSITE.
(a) Services: NeighborhoodNerd.net will attempt problem diagnosis and a solution for an applicable fee. In certain cases, however, problem diagnosis and support may not be completed because of a problem with your computer or its configuration that is beyond our control.
(b) User Responsibility: You understand and agree that prior to contacting or allowing NeighborhoodNerd.net to perform diagnostic repair on your computer, it is your responsibility to back-up the data, software, information or other files stored on your computer disks and/or drives. You acknowledge and agree that NeighborhoodNerd.net shall not be responsible under any circumstance for any loss or corruption of data and/or software.
(c) Scheduling: Standard service hours are Monday-Friday, 7 PM- 10 PM, Saturday-Sunday, 10 AM - 5 PM.
(d) Additional Hardware or Software Install/Service: In most cases, you will purchase the necessary hardware, equipment and/or software either prior to or in conjunction with an on-site visit..
(e) An Adult Must Be Present At Residences or Business: For on-site services, a person of at least 18 years of age must be present during the entire time period services are provided.
(f) BACKUP YOUR SOFTWARE AND DATA: IT IS YOUR RESPONSIBILITY TO BACK UP ALL SOFTWARE AND DATA THAT IS STORED ON YOUR COMPUTER'S HARD DISK DRIVE(S) AND/OR ON ANY OTHER STORAGE DEVICES YOU MAY HAVE PRIOR TO THE ARRIVAL OF THE NEIGHBORHOODNERD.NET REPRESENTATIVE TO YOUR HOME. NEIGHBORHOODNERD.NET SHALL NOT BE RESPONSIBLE AT ANY TIME FOR ANY LOSS, ALTERATION OR CORRUPTION OF ANY SOFTWARE, DATA OR FILES.
(g) Access: I must receive full access to the computer(s) and/or peripheral(s) to be serviced, access to your residence, your consent and cooperation to enter your residence, and a safe working environment, working space and electrical power. IF THE NEIGHBORHOODNERD.NET REPRESENTATIVE ARRIVES AT THE SCHEDULED SERVICE TIME AND DETERMINES THAT HE/SHE DOES NOT REASONABLY HAVE THE ACCESS, COOPERATION, OR SAFE WORKING AREA DESCRIBED IN THE PREVIOUS SENTENCE, THEN SERVICES MAY BE DENIED.
(h) LIMITATIONS TO SERVICE: NEIGHBORHOODNERD.NET RESERVES THE RIGHT TO REFRAIN FROM PROVIDING ANY OR ALL SERVICES ORDERED AND INSTEAD REFUND THE CUSTOMER'S PAYMENT, WHOLLY OR IN PART, ON THE BASIS THAT THE MINIMUM SYSTEM REQUIREMENTS ARE NOT MET OR THE TECHNICAL NEEDS (INCLUDING WIRING OR OVERCOMING PHYSICAL OR TECHNICAL BARRIERS) OR OTHER REQUIREMENTS OF THE CUSTOMER ARE UNUSUAL OR EXTENSIVE AND BEYOND THE SCOPE OF THIS SERVICE AGREEMENT AS REASONABLY DETERMINED BY THE NEIGHBORHOODNERD.NET REPRESENTATIVE.
(i) FORCE MAJEURE: If NeighborhoodNerd.Net's ability to render services is impaired by you or circumstances beyond the control of NeighborhoodNerd.Net, NeighborhoodNerd.Net may choose not to provide services.
(j) LIMITATION OF REMEDY: UNDER NO CIRCUMSTANCES SHALL NEIGHBORHOODNERD.NET BE LIABLE TO YOU OR ANY OTHER PERSON FOR ANY DAMAGES, INCLUDING WITHOUT LIMITATION, ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, EXPENSES COSTS, PROFITS, LOST SAVINGS OR EARNINGS, LOST OR CORRUPTED DATA, OR OTHER LIABILITY ARISING OUT OF, OR RELATED TO, THE SERVICES PROVIDED BY NEIGHBORHOODNERD.NET OR OUT OF THE INSTALLATION, DEINSTALLATION, USE OF, OR INABILITY TO USE YOUR COMPUTER EQUIPMENT, HARDWARE, PERIPHERALS, OR THE NETWORK RESULTING FROM THE SERVICES PROVIDED HEREUNDER.
(k) RELEASE OF LIABILITY: BY SIGNING THE FORM ON THE OPPOSITE SIDE OF THIS PAGE, YOU AFFIRMATIVELY RELEASE AND HOLD HARMLESS NEIGHBORHOODNERD.NET FROM AND AGAINST ANY LOSS, LIABILITY, OR DAMAGE THAT YOU OR THE OWNER OR LESSEE MAY SUFFER, INCLUDING BUT NOT LIMITED TO ANY LOSS OF ANY DATA AND THE NON-FUNCTIONING OF ANY COMPONENT OR ELEMENT OF YOUR COMPUTER EQUIPMENT OR PERIPHERALS RESULTING FROM NEIGHBORHOODNERD.NET AND/OR THIRD PARTY SERVICE PROVIDERS, REGARDLESS OF THE WARRANTIES, DISCLAIMERS AND WAIVERS PARTICULAR SERVICE AND SHALL CONSTITUTE LIQUIDATED DAMAGES AND ARE A REASONABLE ESTIMATE OF DAMAGES TO YOU.
(l) CHANGES, CANCELLATIONS AND REFUNDS
To change your order you must contact NeighborhoodNerd.Net at 484.266.0263.
You may cancel your order if you give NeighborhoodNerd.Net at least 2 hours notice prior to the scheduled performance of services. Cancellations must be completed by calling 484.266.0263.
If you are not satisfied with your service, please call NeighborhoodNerd.Net at 484.266.0263 for resolution. I stand behind my In-Home Service for 5 days. If there is a problem with the service I provided and you notify me within the stated time period, I will work to remedy your problem quickly and at no additional cost.
Effective Date: August 27, 2005